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Returns Policy
Email cservices@aimact.co.uk include your order number and the nature of your request.
If you have changed your mind (Cooling off period)
For Consumers
If you have ordered products from us and decided that you no longer require them, then please contact cservices@aimact.co.uk by email, including your order number stating your reason for return. This must be done within 14 days of receipt of the goods. Note we exclude returns for used products and some electronic goods that can or do contain
data and software or products with audio or video recordings, some items of clothing and any bespoke goods or goods ordered specifically for your order. You will be issued a returns number. Returned goods will not be accepted without a valid returns number. Goods must be returned at your expense and liability within 24 days after receipt. You will be refunded by your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.
Whilst we understand that people make mistakes when ordering products, the consumer contract regulations 2013 state that we are entitled to charge for any diminished value. Whilst the regulations are extremely vague, we use the following guidelines which we believe are fair.
**Please note** Only return goods purchased from AimAct, we record serial numbers and will reject any products that did not originate from us.
Note: this applies to unwanted / cooling off period returns for consumers only
For Businesses
If you have ordered products from us and decided that you no longer require them, then please contact
cservices@aimact.co.uk by email, including your order number stating your reason for return. This must be done within 2 days of receipt of the goods. Note we exclude returns for used products and some electronic goods that can or do contain data and software or products with audio or video recordings, some items of clothing and any bespoke goods or goods
ordered specifically for your order. If we decide to issue a returns number the Goods must be returned at your expense and liability within 5 days after receipt. You will be charged a 15% restocking fee or £10 whichever is greater, for unopened goods and up to 100% for opened goods.
Dead on Arrival Goods
If your goods do not work upon receipt then please inform cservices@aimact.co.uk by email, including your order number, they will either arrange to replace, repair or refund your order at our expense. You must notify us within 7 days of receipt of the goods. Note: Sometimes you may be asked to consult the manufacturers’ technical support to verify the fault.
Faulty Goods within the warranty period
If your goods become faulty after the first 7 days, you will have accepted the goods. Please inform cservices@aimact.co.uk by email, including your order number, they will either arrange to replace, repair or refund your order. We may instruct you to contact the manufacturer directly as often this is the quickest and most convenient way to have your product repaired.
Damaged on Arrival
If your goods are visibly damaged upon receipt. Please do not accept the goods. If you do accept the goods, then please sign the couriers receipt as received damaged. You must inform us of damaged goods within 48 hours of receipt. Please inform cservices@aimact.co.uk by email, including your order number.
Order Error by us
If we have made an error with your order then please inform cservices@aimact.co.uk by email, including your order number. They will endeavour to rectify the problem in a timely manner.
Order Cancellation
Please request cancellation by emailing cservices@aimact.co.uk , including your order number.
Packaging Goods for Return
Please return the entire contents of the product including the manufacturers’ boxes, cables, manuals etc unless otherwise
If you have changed your mind (Cooling off period)
For Consumers
If you have ordered products from us and decided that you no longer require them, then please contact cservices@aimact.co.uk by email, including your order number stating your reason for return. This must be done within 14 days of receipt of the goods. Note we exclude returns for used products and some electronic goods that can or do contain
data and software or products with audio or video recordings, some items of clothing and any bespoke goods or goods ordered specifically for your order. You will be issued a returns number. Returned goods will not be accepted without a valid returns number. Goods must be returned at your expense and liability within 24 days after receipt. You will be refunded by your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order.
Whilst we understand that people make mistakes when ordering products, the consumer contract regulations 2013 state that we are entitled to charge for any diminished value. Whilst the regulations are extremely vague, we use the following guidelines which we believe are fair.
**Please note** Only return goods purchased from AimAct, we record serial numbers and will reject any products that did not originate from us.
| # | Condition | Diminished Value |
| 1 | Sealed and unused | None - 100% refund |
| 2 | Carefully opened packaging | None - 100% refund |
| 3 | Damaged internal packaging, torn bags, creased manuals etc | Refund reduced by the greater of £5.00 or 5% of goods value |
| 4 | Damaged/defaced product packaging | Refund reduced by the greater of £7.50 or 7.5% of goods value |
| 5 | Soiled products - finger marks, grease, fibres, hairs or dust | Refund reduced by the greater of £8.00 or 8% of goods value |
| 6 | Soiled products - chocolate, food, paint etc | Refund will be refused |
| 7 | Manufacturer parts/spares with specific use - opened box, broken manufacturers seals | Refund reduced by the greater of £10.00 or 10% of goods value |
| 8 | Used products | Refund reduced by up to 90% of goods value |
| 9 | Damaged products, scratches, dents, broken parts | Refund will be refused |
| 10 | Consumables, opened box, broken manufacturers seals | Refund will be refused |
| 11 | Static sensitive devices, opened box, broken manufacturers seals | Refund will be refused |
Note: this applies to unwanted / cooling off period returns for consumers only
For Businesses
If you have ordered products from us and decided that you no longer require them, then please contact
cservices@aimact.co.uk by email, including your order number stating your reason for return. This must be done within 2 days of receipt of the goods. Note we exclude returns for used products and some electronic goods that can or do contain data and software or products with audio or video recordings, some items of clothing and any bespoke goods or goods
ordered specifically for your order. If we decide to issue a returns number the Goods must be returned at your expense and liability within 5 days after receipt. You will be charged a 15% restocking fee or £10 whichever is greater, for unopened goods and up to 100% for opened goods.
Dead on Arrival Goods
If your goods do not work upon receipt then please inform cservices@aimact.co.uk by email, including your order number, they will either arrange to replace, repair or refund your order at our expense. You must notify us within 7 days of receipt of the goods. Note: Sometimes you may be asked to consult the manufacturers’ technical support to verify the fault.
Faulty Goods within the warranty period
If your goods become faulty after the first 7 days, you will have accepted the goods. Please inform cservices@aimact.co.uk by email, including your order number, they will either arrange to replace, repair or refund your order. We may instruct you to contact the manufacturer directly as often this is the quickest and most convenient way to have your product repaired.
Damaged on Arrival
If your goods are visibly damaged upon receipt. Please do not accept the goods. If you do accept the goods, then please sign the couriers receipt as received damaged. You must inform us of damaged goods within 48 hours of receipt. Please inform cservices@aimact.co.uk by email, including your order number.
Order Error by us
If we have made an error with your order then please inform cservices@aimact.co.uk by email, including your order number. They will endeavour to rectify the problem in a timely manner.
Order Cancellation
Please request cancellation by emailing cservices@aimact.co.uk , including your order number.
Packaging Goods for Return
Please return the entire contents of the product including the manufacturers’ boxes, cables, manuals etc unless otherwise